Privacy Policy.

Last updated: 10/13/2024

At Paradigm, we are committed to protecting the privacy and security of the personal information we collect from our website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website paradigmseniors.com. Please read this privacy policy carefully.

Information We Collect

We collect several types of information from and about users of our Website, including:

• Personal Information: We may collect personally identifiable information, such as your name, email address, and telephone number when you fill out a form or contact us for support.
• Usage Data: As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions, and patterns, including details of your visits to our Website, traffic data, logs, referring/exit pages, date and time of your visit, error information, and other communication data.

How We Use Your Information

We use the information we collect for various purposes:

• To provide and maintain our Website.
• To notify you about changes to our Website.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our Website.
• To monitor the usage of our Website.
• To detect, prevent, and address technical issues.
• To provide you with news, special offers, and general information about other services we offer.
• To personalize and improve our marketing efforts, inform you about our products and services, and provide offers that may be of interest to you.
• To reach out regarding sales inquiries, provide updates, and discuss potential opportunities that may benefit you.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business, such as website hosting providers and analytics providers.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Paradigm's assets.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.

Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal information transmitted to our Website.

Third-Party Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes to this Privacy Policy are effective when they are posted on this page.

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Terms of Service

Consent for SMS Communications

Upon providing consent to receive SMS communications from us, we want to assure you that your phone number and consent will never be shared with third parties or affiliates for marketing purposes. Your information is used solely for communication with you.

Types of SMS Communications

After you consent, we will send messages regarding appointments, cases, or updates you have requested. Examples of these messages include:

• Clients and Providers: Updates on case status, billing inquiries, or service notifications.
• Job Applicants: Information about the status of your application.
• Reminders: Notifications regarding scheduled meetings, training sessions, or important deadlines.

Standard Messaging Disclosures

To opt-out of receiving SMS messages, simply reply with the word "STOP". For further assistance, reply "HELP".

Sample Response for "HELP" Requests

If a customer replies with "HELP," send a response like:
“For further assistance, you may visit our website at paradigmseniors.com or call us at 888-898-4591.”

Message Frequency

On average, you may receive between 5-10 messages per day, though this may vary depending on your requests.

Example Messages

Below are sample Paradigm-specific messages that include the necessary disclosures:

• “Welcome to Paradigm! You’re all set to receive updates on case statuses and billing information. Reply STOP to opt-out. Msg & data rates may apply. HELP for assistance.”
• “Reminder: Your meeting with Jacob from Paradigm is scheduled for tomorrow at 10 AM. Reply STOP to opt-out. Msg & data rates may apply. HELP for assistance.”
• “Update: Your Medicaid billing case has been submitted. We’ll notify you as soon as it’s approved. Reply STOP to opt-out. Msg & data rates may apply. HELP for assistance.”

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